Refund Policy
At EdoraMall Shop, your satisfaction matters. Please read our refund policy carefully before making a purchase.
1. Return Window
We accept return requests within 14 days of the delivery date. Items must be unused, in their original packaging, and in the same condition as received.
2. Non-Returnable Items
- Items damaged due to misuse or improper handling
- Items without original packaging
- Final sale or clearance items
3. Refund Process
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to your original payment method within 5–10 business days.
4. Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 48 hours of delivery with photos of the damage. We will arrange a replacement or full refund at no additional cost.
5. Return Shipping
Customers are responsible for return shipping costs unless the item is defective or we made an error. We recommend using a trackable shipping method.
6. Order Cancellations
Orders can be cancelled within 12 hours of placement. After this window, the order may already be processed and cannot be cancelled.